General Data Protection & Privacy Policy Notice
At Medical Ware, we are committed to protecting the privacy and security of your personal information. This privacy notice outlines how we collect and use personal information about you or your company, applying to all customers, both current and former.
The purpose of this document is to inform you about how we collect, use, and protect your personal information during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). It serves to clarify our role as the ‘data controller’, responsible for managing your personal data, and to ensure that you are aware of your rights and how we handle your information.
Data protection principles
We will comply with data protection law (GDPR) which states that the personal information we hold about you must be:
1.Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have informed you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have informed you about.
6. Kept securely.
The kind of information we hold about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, store, and use the following categories of personal information about you:
• Name
• Title
• Addresses
• Telephone numbers
• Personal email addresses
We will collect personal information in the course of customer-related activities with you through our interaction via direct contact in the shop premises, direct contact at a place of work, contact via phone enquires, contact via online contact forms, on our website.
How we will use information about you
We collect your data exclusively for the purposes of the services provided on the website www.medical-ware.com, specifically for:
a) monitoring website traffic
b) communicating with you using the information you provide through the contact form
c) compliance with obligations imposed by applicable legislation
d) customer satisfaction surveys, promotion of products, and periodic sending of newsletters about products and services
e) sending informational emails to the details you provide through the contact form
f) communicating with you regarding our services.
How do we protect your data
All data provided is collected, stored and maintained in accordance with documented security measures and procedures.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Data sharing
No third-party providers have direct access to your data. We do not share your data with third parties, third-party service providers and other entities unless specifically required by law or under an agreement we may have with you.
We may transfer your personal information outside the EU for any of the purposes described in this notice.
If we do, you can expect a similar degree of protection in respect of your personal information.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a customer of the company we will retain and securely destroy your personal information in accordance with applicable laws and regulations.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
You have the following rights in connection with your personal information:
• Right of access: You have the right to know if we are processing your personal data. If we are processing your data, you can request information about the purpose of the processing, the type of data we hold, who we share it with, how long we store it, if there is any automated decision-making involved, and your other rights such as correction, deletion, restriction of processing, and the right to lodge a complaint with the Data Protection Authority.
• Right to correction: If you find any inaccuracies in your data, you can submit a request for us to correct it (e.g., correcting a name or updating a phone number).
• Right to erasure / Right to be forgotten: You can ask us to delete your data if it is no longer necessary for the purposes for which it was processed or if you wish to withdraw your consent where that is the only lawful basis for processing.
• Right to data portability: You can request to receive your data in a readable format or ask us to transfer it to another data controller.
• Right to restriction of processing: You can request that we restrict the processing of your data while we review your objections to the processing.
• Right to object: You have the right to object to the processing of your data or withdraw your consent, and we will stop processing your data unless there are other compelling and legitimate grounds that override your rights.
If you wish to review, verify, correct, or request the erasure of your personal information, or object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us on (+30) 211 1190 198.
You may object to the processing of your data or withdraw your consent, and we will stop processing your data if there are no other compelling and legitimate reasons that override your rights.
To exercise your rights, you can send a relevant request either to the company’s postal address (Katechaki 40A, Athens 11525 ) or to the email address (info@medical-ware.com) with the subject “Exercise of access/correction/deletion/restriction/objection/withdrawal of consent,” including a description of your request, and we will ensure to review it and respond to you as soon as possible.
For more information, you can call us at the phone number (+30)2111190198.
We will update this Policy whenever necessary. We encourage you to periodically review this Policy to stay informed about how your Data is protected. The version of the Policy that is currently in effect is always the most recent one. If you wish to contact us regarding any issues related to the processing of your Data and the exercise of your rights, you can reach us at the email address info@medical-ware.com
